Shopping Cart FREE Shipping & Free Returns

Delivery & Returns


Delivery

We offer a range of different delivery methods and we deliver all over throughout the World.

DPD - Next Day Delivery Wellies - FREE




(Please select your country at the checkout to find the delivery charge applicable to you)


Returns

Need to return an item? Simply follow this link >>RETURNS<<

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted, for example an item is not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@evercreatures.co.uk.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@evercreatures.co.uk and send your item to: 
Evercreatures
Welly HQ
Unit 1 Farlesthorpe Road
Alford
Lincolnshire
LN13 9PS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a traceable shipping service like www.myhermes.co.uk or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

If you have any questions, please contact Customer Services via Live Chat or via our contact form here.

Delivery

We offer a range of different delivery methods and we deliver all over throughout the World.

DPD - Next Day Delivery Wellies - FREE




(Please select your country at the checkout to find the delivery charge applicable to you)


Returns

Need to return an item? Simply follow this link >>RETURNS<<

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted, for example an item is not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@evercreatures.co.uk.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@evercreatures.co.uk and send your item to: 
Evercreatures
Welly HQ
Unit 1 Farlesthorpe Road
Alford
Lincolnshire
LN13 9PS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a traceable shipping service like www.myhermes.co.uk or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

If you have any questions, please contact Customer Services via Live Chat or via our contact form here.