To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number (Starting EC) and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- A printer is required to print your returns label
- Include details of the exchange you require in the 'NOTES' section.
- Once received, your exchanged item will automatically be sent out to you.
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- For wellies, unwashed and unworn
- In the original packaging, in original condition
- Free Gifts and Promotional Items must also be returned
Are there any charges for return?
- There are no charges for return for replacement. If you require a refund, you must return within 14 days and retun by your own means. We suggest using Hermes (www.myhermes.co.uk) as these are the cheapest option.
- Original shipping charges are non-refundable
- You are responsible for the charges of the returning the item for a refund, however you are able to use this service for a FREE return if you require an exchange.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 working days.